Since 2000, Miratel Solutions have been committed to delivering professional, results-driven solutions to the non-profit sector in support of their fundraising initiatives in a responsible, cost-effective manner. Our fundraising experience is unparalleled and we are dedicated to continuously building on that knowledge base so we remain industry leaders providing lottery management and fundraising services beyond compare. Our extensive service profile includes:
• Inbound Call centre (lottery ticket sales, donation calls, customer service)
• Outbound Centre (courtesy/appeal/appreciation calls/win-back calls, feedback surveys)
• eCommerce (online lottery ticket sales, online donation capture, email response, chat)
• finance management (lottery/donation finance management from a variety of payment channels and sources)
• draw control (lottery programs)
• letter shop mail fulfillment (lottery ticket, prize cheque, supporter letters, donation receipting)
Miratel’s exemplary reputation has been built by a team of professionals with over 150 years of fundraising experience combined with robust technology and winning strategies. The result is a full-range of reliable solutions that are expansive, flexible and customizable all under one secure, PCI compliant roof that is reinforced by a Business Continuity Plan to protect against service interruption. Upon that solid foundation, we have:
• successfully serviced more than 100 fundraising campaigns
• professionally represented over 25 charities
• skillfully received over 10 million inbound fundraising calls
• expertly placed over 12 million outbound fundraising calls
• proficiently sold more than 15 million charitable lottery tickets
• proudly helped generate well over $1.3 billion in fundraising revenue dollars
You can rely on Miratel to consistently deliver solutions that will maximize the performance of your program, create efficiencies and streamline processes while successfully forging valuable connections with your supporters. Our tailored solutions have measurably enhanced the success of our client's programs and we welcome the opportunity to provide the same for you.
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