The CharityVillage.com Privacy Policy
As a valued member of the CharityVillage.com community, you are entitled to expect that your information will be held in strictest confidence. Because we gather certain types of information about the users of CharityVillage.com services, we believe you should fully understand how we capture and use information. This privacy policy statement discloses the information we gather, how we gather it, how we use it, how you can correct or change it, and your role in keeping it confidential.
- Information gathered by CharityVillage.com
- Who must register?
- Our Global Registration approach
- What happens when you register?
- No third party can access your personal profile or site usage
- Cookies make it simple
- Should you share your username and password with a colleague?
- How is security affected when computers and/or e-mail addresses are shared?
- What information is shared with third parties?
- How is my credit card information protected?
- Correcting or Updating Your Personal Profile
- Who at CharityVillage.com has access to your information?
- How do you benefit from our automated information management systems?
- Contact us if you have questions about this
1. Information gathered by CharityVillage.com
We gather four types of information about users:
-
Contact information provided by users through registrations for various
services provided by CharityVillage.com, and through online surveys and
questionnaires. This information is needed to deliver requested service(s), for
invoicing where applicable, for follow-up contact with users where required or
requested, and for the delivery of electronic coupons and other rewards and
gifts.
-
Credit card information provided by
purchasers of a service, such as a recruitment ad or an online course. This information is needed for payment authorization and processing.
We DO NOT retain your credit card details.
-
E-mail addresses for users who voluntarily subscribe to free e-mail
newsletters, such as Village Vibes, Flow, and e-Training Update. This information is needed to deliver newsletters
to subscribers.
-
Composite tallies of page views, search terms, and other traffic information
useful for improving the design and content of our site, and for advising
advertisers with regard to suitable ad locations. This composite information
does not identify individual users.
2. Who must register?
Registration is required to receive transactional privileges:
- Full registration is
required to post information on the web site, such as recruitment ads,
volunteer opportunities, coming events, Helplink items, and Marketplace listings.
- Short registration is
required to enable the Email Alert, Save Listing, and Save Searches features.
There is no registration required for access to informational content on
the web site. All such information is available to anyone, without charge.
Users may access CharityVillage.com NewsWeek,
Career Centre, Nonprofit Neighbourhood, Online
Resources, Library, Volunteer Bulletin Board, Book Store, HelpLink and all other content areas, etc. without registering. No identifying information is
gathered about individual users accessing this free content.
3. Our Global Registration approach
In the interests of keeping things simple for users, CharityVillage does not require individuals to re-register each time they wish to use or receive an additional service. Each user registers just once, and then may select or deselect any service at any time. Individuals may also update their profile at any time. Free e-mail Newsletters sent only to subscribers, such as the Village Vibes, Flow, and e-Training Update, do not require a full registration. Users may subscribe or unsubscribe voluntarily to any of these newsletters by completing the related subscription form.
4. What happens when you register?
When you have completed and submitted the online registration form, you will need to activate your account. We will send an automated message to the email address you entered during registration. When you activate your account, you will be able to use all of the features associated with that account type.
Periodically, not more often than monthly and at least annually, we will purge accounts that have not been activated. If your unactivated account is purged, you will need to re-register as a user.
5. No third party can access your personal profile or site usage
When you register, you will choose a unique username (your email address) and password, which are required for subsequent access to your personal profile and privileges. A secure password reminder service is available in case you need it. No information about individual users or their usage of CharityVillage.com content or services is available to any third party, not even to someone else in your own organization, unless you give them your username and password.
6. Cookies make it simple
A cookie is a small data file that is written to your hard drive when you visit certain web sites. A cookie file can contain information such as a username and password that you have supplied. A cookie can not read other data off your hard drive or read cookie files created by other sites.
Cookies make life easier for registered CharityVillage.com users. On your first visit to Customer Service area after you register, CharityVillage.com uses a cookie to store your username and password, making it unnecessary for you to log in every time you want to use a service IF YOU HAVE COOKIES ENABLED IN YOUR BROWSER. Instructions for enabling cookies are available here.
7. Are there any situations where you might share your username and password with a colleague?
Normally, you would not share this information with anyone. It's best if all users of services in an organization register to obtain their own usernames and passwords. However, there may be exceptional situations where you may decide to "give the keys" to someone else. For example, if you are responsible for posting recruitment ads, and an unregistered user will be handling that temporarily while you're on vacation, you may decide to give them your username and password. Our system will assume that it is you posting ads and making changes, though. It's your decision [and you will be responsible for any errors that are made if you share your password.]
8. How is security affected when computers are shared?
If you share a computer with another of our registered users, you can not
take advantage of the Remember my email feature without
compromising the security of your account. Registered users who share a
computer should leave the Remember my email checkbox blank, and
key in their respective individual email address and password for each session.
9. What information is shared with third parties?
No information about specific individuals is ever shared with, sold to, rented to, or made available in any way to any outside party, with the sole exception of
our e-commerce payment management provider, which receives the customer’s
credit card information for the purpose of authorizing and processing the
immediate transaction.
Composite information (which does not identify individuals) from online surveys, questionnaires, subscriber lists, and traffic reporting systems may be shared with our advertisers to assist them with creating and placing suitable advertising messages on our web site. An advertiser will never know that a specific guest viewed or clicked on their ad. Composite information may also be shared with our technology suppliers to assist with the evaluation and development of online services.
10. How is my credit card information protected?
A
credit card number can not be used for any
transactions other than the one purchase for which it was used by the customer.
All credit card numbers are encrypted (represented by hash marks) in our secure
e-commerce database, and therefore are unreadable by us. No credit card
information is stored in any other database or hard copy record.
10. Correcting or Updating Your Personal Profile
You are responsible for ensuring that the information in your personal profile is accurate. You may check your profile, and change this information at any time and as often as necessary. For example, if you are a Career Centre advertiser who is moving to a new employer, you will need to change your information to prevent invoices from being sent to your previous employer. Also, CharityVillage.com occasionally sends "Thank-You" gifts to frequent customers, and we want to ensure that yours gets to the correct postal address.
11. Within the CharityVillage.com team, who has access to user information?
Internal access to such information is on a strict need-to-know basis. Coordinators and Account Managers have access only to the information they need to serve you. No CharityVillage.com personnel have access to customers’ credit
card information.
12. How do you benefit from our automated information management systems?
With the explosive growth in users of our services, automated information management enables us to:
- Offer new and enhanced services
- Provide faster service by requiring less intervention by CharityVillage.com team members
- Keep user fees low by handling information and transation processing efficiently
- Provide you with access to useful information about your CharityVillage.com account
- Provide you with a high level of control over your various transactions and interactions with us.
If you have questions about our privacy policy, please contact:
Maggie Leithead, President + CEO
maggie@charityvillage.com
Phone: (778) 836-8181
